Payment Options
Information about accepted payment methods, transaction currency, payment clearance and checkout security.
1. Accepted Payment Methods
Visa, Mastercard, Diners Club and American Express may be accepted where displayed at checkout.
Bank details and instructions will be supplied where bank transfer is available.
2. Currency
The merchant country presented at checkout is South Africa and transactions are processed in South African Rand (ZAR), unless another currency is expressly displayed and confirmed before payment.
3. Payment Security
Card payments are processed through the secure payment gateway presented at checkout. Full card details are not stored on the UPENDS website. Payment information is encrypted during transmission using accepted security standards.
4. Payment Confirmation and Clearance
- An order is not confirmed for dispatch until payment has been authorised or cleared.
- A proof of payment does not replace cleared funds.
- Bank-transfer orders may remain on hold until funds appear in the receiving account.
- Unpaid orders may be cancelled after a reasonable holding period.
5. Declined or Failed Payments
A payment may be declined because of insufficient funds, incorrect details, issuer fraud controls, failed 3-D Secure authentication or an address mismatch. Your bank controls the final authorisation decision.
6. Pricing Errors and Order Review
We reserve the right to review, refuse or cancel an order affected by an obvious pricing, stock or system error. If payment was received, the amount will be returned to the original payment method.
7. Refund Method
Approved refunds are normally returned to the original payment method. Bank processing times may delay when the amount appears in your account.
Payment support
Email [email protected] with your order number and payment date. Never send a full card number by email.
Business address: RM 23/F RUBY COMM BLDG, 480 NATHAN ROAD, KL
Customer support: [email protected]