Privacy Policy
How UPENDS South Africa collects, uses, protects and shares personal information.
1. Responsible Party
Revald Holdings Limited is the website operator and responsible party for the processing described in this Privacy Policy, subject to applicable law.
2. Information We Collect
Information you provide
- Name, delivery and billing address, email and phone number
- Account credentials and preferences
- Order details, support communications and return information
- Age or identity-verification information where required
- Marketing preferences, reviews and survey responses
Automatic information
- IP address, browser, device and operating-system information
- Cookie identifiers, website and cart activity, and referral information
- Security, fraud-prevention and transaction-risk signals
3. How We Use Personal Information
- Operate the website and manage accounts
- Process payments, orders, deliveries, returns and refunds
- Verify age or identity where necessary
- Provide customer service and prevent fraud
- Improve products, website performance and user experience
- Send marketing where consent or another lawful basis applies
- Meet legal, accounting, tax and regulatory obligations
4. Sharing and Service Providers
We do not sell personal information. Information may be shared as necessary with payment processors, courier and fulfilment partners, hosting providers, analytics services, customer-support platforms, fraud-prevention providers and professional advisers, or where required by law.
5. Payment Information
Full card details are handled by the secure payment provider shown at checkout and are not stored by the UPENDS website. We may retain transaction references, payment status and fraud-screening information.
6. Cookies
Cookies may support sign-in, cart storage, security, preferences, analytics and, where permitted, marketing. Blocking cookies may affect website functions.
7. Marketing Communications
You may unsubscribe through the link in a marketing email or by contacting us. Order and account service messages may still be sent.
8. International Processing
Because the operator and some providers may be outside South Africa, information may be processed in other countries. Appropriate safeguards will be used where required.
9. Security
We use reasonable technical and organisational safeguards against unauthorised access, alteration, loss or disclosure. Where a reportable security compromise occurs, affected persons and the relevant regulator will be notified as required by law.
10. Data Retention
Information is kept only as long as reasonably necessary for order fulfilment, warranties, disputes, fraud prevention, legal duties and accounting requirements.
11. Your Privacy Rights
Subject to applicable law, you may request access, correction, objection, restriction, withdrawal of consent or deletion where no lawful reason to retain information exists. Identity verification may be required.
12. Age-Restricted Website
This website and its products are intended for adults aged 18 or older. We do not knowingly invite minors to purchase age-restricted products.
13. Policy Changes
This policy may be updated when practices, services or legal requirements change. The updated version will be posted on this page.
Privacy requests
Email [email protected] with the subject line “Privacy Request”.
Business address: RM 23/F RUBY COMM BLDG, 480 NATHAN ROAD, KL
Customer support: [email protected]